WHAT NEEDS TO BE RESILIENT?

Resilience requires a deep understanding of how the essential outcomes you provide to stakeholders are achieved, from end-to-end and surface to core, to detect vulnerabilities.

An outcome-focused perspective allows organisations to examine alternative means of meeting customer or other key stakeholder’s expectations in the event of a disruption.  

Dealing with more complex and severe scenarios means adjusting from a pre-planned recovery of asset approach to a much more adaptive response, prioritising essential service outcomes – this requires flexibility in both mindset and design.